Refund policy

Last updated: 6 October 2026

This policy applies to orders placed at getorevani.com and delivered to UK addresses. It's in addition to your statutory rights, which it does not affect.

1. 30-day money-back promise

Try your undershirt at home under your own T-shirt. If it shows, rolls up or just isn't for you, you can return it within 30 days of delivery for a full refund of the price you paid for the item.

  • Items must be unwashed and in the condition you received them. Trying them on is fine.
  • Please include all items from the pack you're returning.
  • Return postage for change-of-mind returns is paid by you, unless the item is faulty or we sent the wrong item.

2. Size swaps

  • Your first size swap is free. Email us the size you need. We'll send the new size and give you a prepaid label to post the original back. This applies to packs too.
  • Swaps after the first one cost £3.95 each.
  • Items sent back for a swap must be unwashed.

3. How to start a return or swap

  1. Email support@getorevani.com with your order number and whether you'd like a refund or a different size.
  2. We'll reply with the returns address and instructions. Please don't send anything back before contacting us, as we can't process parcels sent to the wrong address.
  3. Use a tracked postage service and keep your proof of postage.

4. Refunds

We'll refund you within 14 days of receiving your return (or proof that you've sent it, if you cancel under your statutory right below). Refunds go back to your original payment method. Your bank may take a few extra days to show it.

If you return only part of an order, any free delivery is not affected.

5. Your statutory right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving it. Tell us within that time, then return the items within a further 14 days. When you cancel under this right, we'll refund the item price and the standard delivery charge you paid. We may reduce your refund if an item has been handled more than needed to check it (for example, if it has been washed or worn for a long time).

6. Faulty or incorrect items

If an item is faulty, damaged or not what you ordered, contact us with your order number and a photo. We'll offer a replacement or a refund and cover the return postage. Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a full refund, and further rights after that.

7. Contact

Email: support@getorevani.com