FAQs
Answers to the questions our customers ask most.
ORDERS & SHIPPING
How long does it take to process and ship my order?
Most orders are packed and handed to the courier within 1–2 business days. Estimated delivery times for your country are listed in our shipping policy.
How can I track my order?
As soon as your parcel leaves our warehouse we email you a tracking link. You can also enter your details on our Track your order page.
My tracking says delivered, but I haven't received my parcel. What should I do?
Check with neighbours, your building's reception and any safe place the courier may have used. If it still hasn't turned up after 48 hours, email support@getorevani.com with your order number and we'll open a claim with the courier.
I entered the wrong delivery address. What should I do?
Email us straight away with your order number and the correct address. If the order hasn't shipped yet, we'll update it for you.
Why does my tracking show no updates yet?
New tracking numbers can take a few business days to show their first scan. If there's still no movement after 5 business days, get in touch and we'll look into it.
RETURNS & REFUNDS
What is the 365-day Results or Refund guarantee?
Use your product for up to 365 days. If it isn't helping, contact us and we'll arrange a return and refund in line with our refund policy.
Do I have to pay for return shipping?
Contact us before sending anything back. We'll send you return instructions and explain any costs based on your order and our refund policy.
What if my product is faulty or stops working?
Our devices are covered by a 2-year warranty against manufacturing defects. Email us a short description (and a photo or video if you can) and we'll arrange a replacement or repair.
Can I return a product I've already used?
Yes. The guarantee is there so you can try your product properly. Please keep all parts and accessories so the return can be processed.
What happens after I send my return?
Once your return arrives and is checked, we'll email you and issue your refund to the original payment method.
Can I change or cancel my order after placing it?
Email us as soon as possible. If your order hasn't shipped yet, we can change or cancel it.
PRODUCT USE & TROUBLESHOOTING
My device isn't heating or massaging properly. What should I do?
Fully charge the device, then switch it off and on again and cycle through the modes. If it still doesn't work as expected, contact us and we'll help you troubleshoot or arrange a replacement.
Is it safe to use every day?
Yes, our devices are designed for daily use in short sessions of around 15 minutes. If you have a medical condition, are pregnant or have an implanted device, check with your doctor before use.
Can I use it more than once a day?
Yes, many customers use it in the morning and evening. Let your body rest between sessions and stop if you feel any discomfort.
How can I contact you?
Email support@getorevani.com or use our contact form. We reply 7 days a week.