Contact Us
Every question matters to us, whether you're choosing your first product or need help with an order.
Many answers are already on our FAQ page, so it's worth a quick look before you write to us.
Still need a hand? Fill out the form below or email support@getorevani.com. Our team replies 7 days a week.
Thank you for choosing Orevani.
Contact form
Top Questions
How can I track my order?
As soon as your parcel leaves our warehouse we email you a tracking link. You can also enter your details on our Track your order page.
How long does it take to process and ship my order?
Most orders are packed and handed to the courier within 1–2 business days. Estimated delivery times for your country are listed in our shipping policy.
What is the 365-day Results or Refund guarantee?
Use your product for up to 365 days. If it isn't helping, contact us and we'll arrange a return and refund in line with our refund policy.
Why does my tracking show no updates yet?
New tracking numbers can take a few business days to show their first scan. If there's still no movement after 5 business days, get in touch and we'll look into it.
My tracking says delivered, but I haven't received my parcel. What should I do?
Check with neighbours, your building's reception and any safe place the courier may have used. If it still hasn't turned up after 48 hours, email support@getorevani.com with your order number and we'll open a claim with the courier.
Do I have to pay for return shipping?
Contact us before sending anything back. We'll send you return instructions and explain any costs based on your order and our refund policy.
What if my product is faulty or stops working?
Our devices are covered by a 2-year warranty against manufacturing defects. Email us a short description (and a photo or video if you can) and we'll arrange a replacement or repair.
How can I contact you?
Email support@getorevani.com or use our contact form. We reply 7 days a week.